Maureen McCullough Designs is your one stop shop for personalized party decorations – personalized cake toppers, themed cupcake toppers, centerpieces and more.
This page serves as our Company Policies page covering Shipping, Production, Returns and Refunds, Local Pickup, Wholesale and Privacy Policies.
About Us –
Maureen McCullough Designs is a division of Maureen McCullough LLC – a Hackensack New Jersey based website design and marketing agency.
Maureen McCullough Designs is our creative side! We have been in business for 20+ years.
We offer unique one of a kind pieces of party decor – gorgeous two sided glitter cake toppers and one sided glitter cupcake toppers. Available in many beautiful colors and always custom made to your specifications.
Our party decor is available to the consumer as well as wholesale to the bakery trade.
We ship within the Continental United States. Shipping is FREE to all of our customers. If you should need RUSH shipping please contact us before you place your order so that we can then give you a price. Call or text us at 201.304.7503 – we respond very quickly.
Production Time –
Cake Toppers and Cupcake Toppers – these items are custom made. They ship out within 2 to 3 business days. Orders placed on Friday or over the weekend will go out the following Monday or Tuesday.
We advise you to NOT order at the last moment – ordering is best when it is 2 – 3 weeks BEFORE your event. If for some reason you need RUSH SHIPPING, please refer to our shipping section above. Contact us and we will do our best to accommodate you.
Product Images –
All product images are photographed or scanned in order to give you the highest quality image – we understand that you are shopping at our virtual counter in our shop and cannot see the physical item for yourself as you would in a brick and mortar shop!
We provide color cards in all of our listings of cake and cupcake toppers. Those images are direct from our suppliers and are true to life.
Please be advised however that every computer, tablet, iPad, and mobile phone will render colors slightly differently due to different display software in them. The differences are not ever game changers as per what you will receive, however, if you should have any questions or concerns feel free to contact us by text or phone at 201.304.7503.
Returns and Refunds –
Damaged Items –
We do not accept returns, or refunds, under any circumstances UNLESS the item is received in broken condition when it arrives.
Damaged items follow the protocol set forth below.
If this happens, you are required to send us a picture of the damaged packaging that it arrived in as well as a picture of the damaged item as well as it’s original wrapping.
Every order we ship out is wrapped with the utmost care and is wrapped securely. However, we know damages do happen from time to time, albeit in 20+ years this is extremely rare.
Once you send us your damaged item images, which must be sent within 24 hours of receipt, we will ascertain as to whether you are entitled to a refund or exchange. We will discuss that with you at that time.
Buyers Remorse –
We do not honor nor are we required to refund you for buyers remorse.
We do not honor the “I tried it and don’t like it” mindset or the “Well I changed my mind” mindset.
We go to exacting lengths to photograph all of our products clearly and closeup enough that you can see all details of every item.
What you see on our website is exactly what you receive. Our descriptions are also very detailed.
Our phone number is on every page of our website – you can call or text us anytime before buying to ask questions.
Local Pickup –
Do you live within driving distance of Hackensack, Bergen County, New Jersey? Would you like to pick up your order in person instead of having it shipped?
That’s fine! Contact us via text or phone – 201.304.7503 – to schedule a pickup appointment with us!
Our cake toppers and cupcake toppers could be made available at wholesale pricing to qualified bakeries across the United States.
We would of course need adequate production time to create your order and reasonable shipping would be charged.
If you are local to Hackensack, Bergen County, New Jersey and would like to pickup your wholesale order that’s fine.
Call or text us at 201.304.7503 to discuss ordering wholesale from us.
You are NOT required to create an account in order to purchase any gifts from us. At checkout you are asked if you want to create an account. That is entirely up to you and will never affect the customer service you receive from us in any way. If you have an issue with an order, all we ask is that you have your order number available.
Regarding credit card privacy, your privacy is ensured. Credit card numbers are never stored.
Please do not hesitate to contact us with any other questions or concerns that we have not addressed here.
FYI Very Important: